{"id":38111,"date":"2021-08-04T14:34:32","date_gmt":"2021-08-04T13:34:32","guid":{"rendered":"http:\/\/timewarp.at\/solutions\/24x7-betrieb-bereitschaft-und-support\/"},"modified":"2026-03-27T16:59:10","modified_gmt":"2026-03-27T15:59:10","slug":"managed-services","status":"publish","type":"page","link":"https:\/\/timewarp.at\/en\/managed-services\/","title":{"rendered":"Managed Services"},"content":{"rendered":"
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24×7 Managed Services<\/strong><\/h1>\n<\/div>\n<\/div>\n<\/div>\n
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Ensure stable operation of infrastructure, OS and applications with our managed services<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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German-speaking support available 24×7<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Fast response to incidents and changes<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n

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Our Service-Guarantee:<\/span><\/p>\n

Cloud-Services and their operation are a matter of trust. We therefore guarantee:<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Work-Relief <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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By transferring the 24×7 standby and support service as well as the operation to us, you can free yourself up for important tasks.<\/span> <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Professional Monitoring <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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We monitor your IT systems using PRTG from Paessler and use predefined templates that we are constantly developing.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Fast Reaction<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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We guarantee <15 minutes response time to incidents and <2 hours to minor changes (valid in the Platinum SLA).<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Complete Documentation<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Together with you, we maintain a complete knowledge base in which we document all changes.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Information via Customer Portal<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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We keep in close contact with you in our in-house developed portal. Here you can track the status of your change requests or SLA reports.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Support in German and English<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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You will only be looked after by IT experts who speak fluent German and English. Service 9×5 or 24×7 available.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n

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Our Operational Services include:<\/span><\/h2>\n<\/div>\n<\/div>\n<\/div>\n
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Hardware Operation<\/span><\/h4>\n<\/div>\n<\/div>\n<\/div>\n
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e.g. servers, storage systems, network components, security appliances Monitoring of the <\/strong><\/p>\n

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