Depending on the Service Level Agreement (SLA), weekdays from 8:00-17:00 or 365x24x7 (with own support hotline).
Please note:
The billing is per started quarter hour from 8:00-17:00 at 145,63 Euro net/hour and from 17:00-8:00 at 184,41 Euro net/hour, IT support on weekends and holidays is charged at 276,66 Euro net/hour.
