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Our Service-Guarantee:
Cloud-Services and their operation are a matter of trust. We therefore guarantee:
Work-Relief
By transferring the 24x7 standby and support service as well as the operation to us, you can free yourself up for important tasks.
Professional Monitoring
We monitor your IT systems using PRTG from Paessler and use predefined templates that we are constantly developing.
Fast Reaction
We guarantee <15 minutes response time to incidents and <2 hours to minor changes (valid in the Platinum SLA).
Complete Documentation
Together with you, we maintain a complete knowledge base in which we document all changes.
Information via Customer Portal
We keep in close contact with you in our in-house developed portal. Here you can track the status of your change requests or SLA reports.
Support in German and English
You will only be looked after by IT experts who speak fluent German and English. Service 9x5 or 24x7 available.
Mag. Markus Pitsch
You want advice, but from someone who actually does understand the cloud and IT infrastructure?
Karl Lehner
Therefore we are certified according to:
Our datacenter-partners are certified according to ISO 22301, 27001, 27018; DIN 50001, DIN E 50600, Öko-Standard.
*CCF was verified for the period 1.7.22-30.6.23 in accordance with ISO 14064-03:2019 with regard to compliance with the requirements of ISO 14064-01:2019.
