24X7 OPERATION, ON-CALL-SERVICE AND
Sie sind hier:
Cloud-Services and their operation are a matter of trust. We therefore guarantee:
By transferring the 24×7 standby and support service as well as the operation to us, you can free yourself up for important tasks.
We monitor your IT systems using PRTG from Paessler and use predefined templates that we are constantly developing.
We guarantee <15 minutes response time to incidents and <2 hours to minor changes (valid in the Platinum SLA).
Together with you, we maintain a complete knowledge base in which we document all changes.
Information via Customer Portal
We keep in close contact with you in our in-house developed portal. Here you can track the status of your change requests or SLA reports.
Support in German and English
You will only be looked after by IT experts who speak fluent German and English. Service 9×5 or 24×7 available.
Innovation and CEO
We operate servers and applications regardless of who owns the hardware or where the hardware is located.
Our experts would like to help you!
Sales and CEO
That is why we are certified according to:
Our data center partners are certified according to ISO 22301, 27001, 27018; DIN 50001, DIN E 50600, eco-standard.