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24X7 OPERATION, ON-CALL-SERVICE AND 

SUPPORT

Stable operation of infrastructure, OS and applications

German-speaking support available 24×7

Fast response to incidents and changes

Our Service-Guarantee:

Cloud-Services and their operation are a matter of trust. We therefore guarantee:

Work-Relife

By transferring the 24×7 standby and support service as well as the operation to us, you can free yourself up for important tasks.

Professional Monitoring

We monitor your IT systems using PRTG from Paessler and use predefined templates that we are constantly developing.

Fast Reaction

We guarantee <15 minutes response time to incidents and <2 hours to minor changes (valid in the Platinum SLA).

Complete Documentation

Together with you, we maintain a complete knowledge base in which we document all changes.

Information via Customer Portal

We keep in close contact with you in our in-house developed portal. Here you can track the status of your change requests or SLA reports.

Support in German and English

You will only be looked after by IT experts who speak fluent German and English. Service 9×5 or 24×7 available.

Our Operational Services include:

Hardware Operation

  • Monitoring of the Hardware
  • Repair in the Event of a Fault
  • Update Firmware

OS Maintenance

  • Detecting Security Vulnerabilities
  • Capacity Management
  • Patching of OS
  • Troubleshooting

Applikation Operation

  • Monitoring of Security Gaps and checking for Relevance
  • Patching of Applications
  • Patching of Security Gaps
  • Troubleshooting

Do you have any Questions about Operations, Support and On-Call Services?

Michael Pambalk-Rieger

Innovation and CEO

No-Pitch-Consulting

We operate servers and applications regardless of who owns the hardware or where the hardware is located.

Our experts would like to help you!

Rainer Schneemayer

Sales and CEO

Security is important to us!

That is why we are certified according to:

Our data center partners are certified according to ISO 22301, 27001, 27018; DIN 50001, DIN E 50600, eco-standard.